Please fill out the form below and click the "Proceed to confirmation screen" button. A representative will contact you at a later date.
If you are in a hurry, please contact the hotel directly.
We also have a page with frequently asked questions, so please take a look before contacting us.
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- 01 Enter your information (Currently at this step)
- 02 Input confirmation (Currently at this step)
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privacy policy
We will keep personal information from our customers and other parties, and we will explain how we handle this information as follows.
We recognize the importance of protecting personal information, and believe that the appropriate use and protection of such information is the basis of our business activities and a social responsibility. We will therefore carry out activities to further solidify trust in our customers, based on the following policy.
1. Purpose of use of personal information of customers, etc.
In conducting our business, we receive personal information such as addresses, names, postal codes, telephone numbers, fax numbers, and email addresses of customers, business partners, related parties, job applicants, etc. (referred to as "Customers, etc." in this policy) through opportunities such as accepting various applications, conducting questionnaire surveys, conducting business negotiations, and concluding contracts, as well as from publicly available sources such as real estate registers, commercial registers, and telephone directories. This personal information will be used for the following purposes.
(Purpose of use of personal information received)
We comply with the Personal Information Protection Act and will use your personal information for the following purposes: providing guidance and proposals regarding the following businesses [※] conducted by our company or our group companies, concluding and fulfilling contracts, providing after-sales service, contacting and communicating with customers, developing new products and services, and providing information that we believe will be useful to you.
*Real estate brokerage and sales/construction/sales of trust beneficiary rights/rental of commercial facilities/facility management of buildings, hotels, and commercial facilities/development and operation of commercial facilities/various businesses such as hotels, restaurants, bookstores, convenience stores, and parking lots/recruitment and selection activities
Specifically, we will use the information for the following purposes, in addition to sales activities and the conclusion and realization of contracts related to the above businesses.
- To receive opinions and feedback from customers, etc.
- To respond to inquiries and requests for materials from customers, etc.
- For market research and development of new products and services
- To provide information on various events, seminars, campaigns, membership services, etc.
- For sending e-mail distribution services and publications, etc.
- To provide information about products and services handled by our company or our partners
- For confirmation work in accounting audits
- To conduct appropriate recruitment selection
- To contact and communicate with applicants
- For purposes incidental or related to (8) and (9).
- For other purposes incidental to or related to the business of our company or our group companies
In order to smoothly carry out business, our company or our group companies may outsource operations and provide personal information to the outsourced parties to the extent necessary. In such cases, our company or our group companies will provide appropriate supervision, such as by entering into a contract with the outsourced parties regarding the handling of personal information.
(Purpose of use of the My Number we have received)
In accordance with applicable laws and regulations, we will collect, store, and use your My Number information only for the following My Number-related business.
Specifically, we will use the information for the following purposes, in addition to sales activities and the conclusion and realization of contracts related to the above businesses.
- Preparation of payment records for remuneration, fees, etc.
- Preparation of payment records for dividends, distribution of surplus, and interest on funds
- Preparation of payment records for real estate usage fees, etc.
- Preparation of payment records for the consideration for the acquisition of real estate, etc.
If it is anticipated that My Number-related administrative tasks will occur based on a contract or other agreement with our company, we may request that you provide your My Number at the time it is anticipated that a contract will be concluded.
When we receive your My Number, we will verify your identity in accordance with the law.
The My Number we hold will be deleted or erased after the legally required retention period (7 years) has elapsed, following submission of payment records and other documents to government authorities.
2. Shared use of personal information
We will jointly use your personal information as follows:
Please note that we will not jointly use your My Number or any information provided in the recruitment selection process.
Specifically, we will use the information for the following purposes, in addition to sales activities and the conclusion and realization of contracts related to the above businesses.
- Personal information items: Customer's address, name, postal code, telephone number, fax number, email address, etc.
- Scope of joint users (in no particular order): Daiwa House Industry Co., Ltd. / Daiwa House Real Estate Co., Ltd. / Daiwa Living Co., Ltd. / Daiwa Runtec Co., Ltd. / Daiwa Lease Co., Ltd. / Daiwa House Reform Co., Ltd. / DesignArc Co., Ltd. / Daiwa Energy Co., Ltd. / Daiwa House Insurance Co., Ltd. / Daiwa Roynet Hotels Co., Ltd. / Eneserve Co., Ltd. / Other affiliated companies of our company (including overseas affiliated companies)
- Purpose of use : Same as "1. Purpose of use of personal information of customers, etc." (excluding (8), (9), and (10))
- Name and contact details of the person in charge of personal information management, representative (name and contact details of the person in charge) is the same as the reception desk (B) in "5. Procedures for accepting disclosure, etc." below. (Representative) President and CEO Mitsuhiro Ito
- Retention period: Until the purpose of use is achieved. After that, the information will be completely discarded.
3. Provision of personal information to third parties
We will not provide personal information we have received to third parties except in the following cases:
Please note that we will not provide your My Number to any third parties except as required by law.
- When prior consent has been obtained from the individual (including consent to joint use)
- When outsourcing within the scope necessary to achieve the purpose of use
- When providing statistical data or other data in a form that does not allow identification of individuals
- When required to provide by law
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the individual.
- When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the individual.
- When cooperation is required for the national or local government to carry out legally mandated duties, and obtaining the individual's consent may impede the performance of such duties
- When providing personal information to those listed in "(2) Scope of joint users" in accordance with "2. Regarding joint use of personal information" above.
4. Disclosure, correction, and suspension of use of personal information
If you request any of the following, we will respond to your request within a reasonable period and scope after verifying your identity.
- When a customer requests disclosure of their personal information and records of its provision to a third party
- When a customer wishes to correct, add, or delete their own personal information. However, this is limited to cases where the content of the personal information is different from the facts.
- When a customer requests that their personal information be discontinued (to cease provision to third parties) or deleted. However, we may not be able to comply with requests for personal information that is held by law.
* Procedures and methods for destruction of personal information When the purpose of use of collected personal information has expired, personal information in electronic file format will be securely deleted so that it cannot be recovered or reproduced, and other personal information in the form of records, printouts, documents, etc. will be destroyed by shredding or incineration.
*Matters regarding measures to ensure the safety of personal information We have taken the following measures to ensure the safety of customer personal information.
- Management measures: Regular staff training
- Technical measures: Establishment of a security program
- Physical measures: Access control to computer rooms and document storage rooms
* Matters regarding the installation and operation of an automatic personal information collection device and its refusal Our company has installed and operates an automatic personal information collection device.
Cookies: Cookies are very small text files that are sent to the user's browser by the server used to operate the website and are stored on the user's computer.
We use cookies to: Provide you with a personalized and customised service.
Refusal of cookie collection: Users have the right to choose whether or not to install cookies. However, if you refuse to install cookies, personalized services may not be provided and you may experience inconvenience when using the website.
5. Procedures for requesting disclosure, correction, or suspension of use of personal information
Requests regarding "4. Disclosure, Correction, Suspension of Use, etc. of Personal Information" above and inquiries regarding personal information will be accepted in accordance with the following procedures.
Reception procedure
Please visit the following office or apply by mail, telephone, fax or email.
Reception hours are from 10:00 AM to 5:00 PM on weekdays.
<<Reception Desk>>
〒101-0061
3-3-21 Kanda Misakicho, Chiyoda-ku, Tokyo
Daiwa House Realty Management Co., Ltd. General Affairs Department Tel: 03-5214-2950
FAX: 03-5214-2940
Contact us
My Number Application Procedures
Please contact the following office by mail, telephone, fax or email.
Reception hours are from 10:00 AM to 5:00 PM on weekdays.
<<Reception Desk>>
〒101-0061
3-3-21 Kanda Misakicho, Chiyoda-ku, Tokyo
Daiwa House Real Estate Management Co., Ltd. My Number Collection Office
Contact us
Verification of the individual or their representative
If a request is made by the person in question, we will verify their identity by providing proof such as a driver's license, passport, or health insurance card, as well as by providing information registered with our company such as their address, name, telephone number, and date of birth, and by calling back the telephone number registered with our company.
If a request is made by a representative, in addition to the above, we will verify that the person is the representative by submitting a letter of attorney and a seal certificate.
commission
A prescribed fee may be charged for requests to disclose personal information.
The above (as of March 2024)
